Shipping & Delivery
Every Maison 1952 order is dispatched from our warehouse in Dubai, United Arab Emirates, and carried worldwide by DHL Express.
Where we ship
We ship worldwide. Shipping is available to every country shown in the country selector at checkout.
Order processing
Orders are picked, packed and handed to DHL within 1–2 business days of payment being confirmed. Business days are Monday to Friday, excluding UAE public holidays.
Orders placed after 14:00 (Gulf Standard Time, GMT+4) are processed the following business day. Orders placed on a Friday, Saturday or public holiday are processed on the next business day.
Delivery times
The estimates below are DHL Express transit times and begin the day after your order is dispatched. They do not include the 1–2 day processing window above.
| Destination | Estimated transit time |
|---|---|
| United Arab Emirates | 1–2 business days |
| Saudi Arabia, Kuwait, Qatar, Bahrain, Oman | 2–4 business days |
| United Kingdom and Europe | 3–6 business days |
| United States and Canada | 4–7 business days |
| Asia Pacific | 3–6 business days |
| Rest of world | 5–10 business days |
These are estimates, not guarantees. Customs inspections, weather, carrier delays and incorrect or incomplete addresses can extend them. We will always tell you if we know your order is delayed.
Shipping costs
Shipping is charged at a flat rate. The rate is set by where your order is going and how much it contains, and the exact amount is shown at checkout before you pay.
We add nothing further once your order is placed — no fuel levy, no handling fee, no additional shipping charge of any kind. Import duties and taxes charged by your own country are separate, and are covered below.
Duties and import taxes
The price on the product page is the full amount we charge for the goods. Shipping is added at checkout and shown to you before you pay. We add nothing else.
Orders are dispatched from Dubai, United Arab Emirates. If your delivery address is outside the UAE, your parcel is an international import, and most countries charge duty, import tax or both before releasing it.
Those charges are not included in our prices and we do not collect them. They are set by your own country’s customs authority, they are payable by you, and DHL will either contact you before delivery or bill you on arrival. Carriers also add an administration fee for clearing the parcel and advancing the payment on your behalf.
Two changes worth knowing about, because they now affect most orders:
- European Union — since 1 July 2026 there is no duty-free threshold. Parcels valued at €150 or less carry a €3 customs duty, and import VAT applies at your country’s rate regardless of value.
- United States — since 29 August 2025 the $800 duty-free allowance no longer applies, so duty may be charged on an order of any size.
Deliveries within the United Arab Emirates are domestic and carry no import charges.
If you are billed for something you believe you have already paid, email the invoice to customercare@maison1952.com and we will look into it with you.
Tracking your order
You will receive a shipping confirmation email with a DHL tracking number as soon as your parcel leaves our warehouse. Tracking can take up to 24 hours to become active after the email is sent.
Address accuracy
Please check your delivery address carefully before completing checkout. We are not able to redirect a parcel once it has been collected by DHL, and we cannot refund orders lost as a result of an incorrect or incomplete address supplied at checkout. If you spot a mistake, contact us within 2 hours of ordering at customercare@maison1952.com and we will correct it if the order has not yet been dispatched.
Failed deliveries and unclaimed parcels
DHL will normally make more than one delivery attempt and will leave contact details so you can rearrange delivery. If a parcel is returned to us because it was refused, went unclaimed, or delivery could not be completed, we will refund the value of the goods once the parcel is back with us. Original shipping costs, and any return-to-sender charges levied by the carrier, are not refundable in these cases.
Damaged or missing parcels
If your parcel arrives damaged, or tracking shows it as delivered but you have not received it, contact us within 48 hours at customercare@maison1952.com with your order number and, where possible, a photo. We will open a claim with DHL and arrange a replacement or a full refund.
Split shipments
Larger orders may be dispatched in more than one parcel. If this happens you will receive a separate tracking number for each parcel, and you are never charged more than the shipping amount you paid at checkout.
Returns
Return shipping is covered separately in our Refund Policy.
Contact
Questions about shipping? Email customercare@maison1952.com.
Maison 1952 is a brand of Sonrisa International OÜ, a company registered in Estonia (registry code 17467587), registered office Parda tn 8, 10151 Tallinn, Estonia.