Shipping policy

Effective for all orders placed on maison1952.com

Maison 1952 is a brand of Sonrisa International OÜ. Every order is dispatched from our warehouse in Dubai, United Arab Emirates, and carried worldwide by DHL Express.

Where we ship

We ship worldwide. Shipping is available to every country shown in the country selector at checkout.

Order processing

Orders are picked, packed and handed to DHL within 1–2 business days of payment being confirmed. Business days are Monday to Friday, excluding UAE public holidays.

Orders placed after 14:00 (Gulf Standard Time, GMT+4) are processed the following business day. Orders placed on a Friday, Saturday or public holiday are processed on the next business day.

Delivery times

The estimates below are DHL Express transit times and begin the day after your order is dispatched. They do not include the 1–2 day processing window above.

Destination	Estimated transit time
United Arab Emirates	1–2 business days
Saudi Arabia, Kuwait, Qatar, Bahrain, Oman	2–4 business days
United Kingdom and Europe	3–6 business days
United States and Canada	4–7 business days
Asia Pacific	3–6 business days
Rest of world	5–10 business days

These are estimates, not guarantees. Customs inspections, weather, carrier delays and incorrect or incomplete addresses can extend them. We will always tell you if we know your order is delayed.

Shipping costs

Shipping is charged at a flat rate. The rate is set by where your order is going and how much it contains, and the exact amount is shown at checkout before you pay.

Nothing further is added by us afterwards — no fuel levy, no handling fee, no additional shipping charge of any kind once your order is placed. Customs duties and import taxes are separate and are covered below.

Customs duties and import taxes

Your order ships internationally from the United Arab Emirates. Customs duties, import taxes and any carrier clearance or handling fee are not included in the price you pay at checkout.

Where these apply, they are set by the customs authority of your destination country and are payable by you, the recipient, on or before delivery. DHL will contact you directly if anything is due, and your parcel is released once it is settled.

Rates and thresholds vary by country and we are not able to calculate or quote them in advance. Your national customs authority publishes the current rates.

A parcel refused at customs and returned to us is treated as a failed delivery — see below.

Tracking your order

You will receive a shipping confirmation email with a DHL tracking number as soon as your parcel leaves our warehouse. Tracking can take up to 24 hours to become active after the email is sent.

Address accuracy

Please check your delivery address carefully before completing checkout. We are not able to redirect a parcel once it has been collected by DHL, and we cannot refund orders lost as a result of an incorrect or incomplete address supplied at checkout. If you spot a mistake, contact us within 2 hours of ordering at customercare@maison1952.com and we will correct it if the order has not yet been dispatched.

Failed deliveries and unclaimed parcels

DHL will normally make more than one delivery attempt and will leave contact details so you can rearrange delivery.

If a parcel is returned to us because it was refused, went unclaimed, or delivery could not be completed, we will refund the price of the goods once the parcel is back with us and has been inspected.

The original shipping cost you paid is not refunded. Any return-to-sender charge billed to us by the carrier is deducted from your refund. Where that charge is greater than the price of the goods, no refund is due, and we will not invoice you for the difference.

Damaged or missing parcels

If your parcel arrives damaged, or tracking shows it as delivered but you have not received it, contact us within 48 hours at customercare@maison1952.com with your order number and, where possible, a photo. We will open a claim with DHL and arrange a replacement or a full refund.

Split shipments

Larger orders may be dispatched in more than one parcel. If this happens you will receive a separate tracking number for each parcel, and you are never charged more than the shipping amount you paid at checkout.

Returns

Return shipping is covered separately in our Refund Policy.

Contact

Questions about shipping? Email customercare@maison1952.com.

Maison 1952 is a brand of Sonrisa International OÜ, a company registered in Estonia (registry code 17467587), registered office Parda tn 8, 10151 Tallinn, Estonia.

This policy may be updated from time to time. Changes apply to orders placed after the update date.